AI Everywhere: From Pilots to Production
This year, teams focused on embedding AI into customer service, logistics, and finance, not just showcasing demos. One retail chain automated returns triage, cutting resolution time from days to minutes while preserving empathy through carefully designed escalation paths. Tell us: where did your pilots finally break into production?
AI Everywhere: From Pilots to Production
Organizations learned that model performance matters only alongside fairness, traceability, and oversight. Model cards, bias testing, and transparent data lineage became table stakes for 2023 programs. A healthcare startup won trust by showing clinicians why a prediction changed, not just what changed, turning skepticism into collaboration.